An analysis of the rate and patterns of language interpretation service use at McMaster Children’s Hospital
Dr. Sara Markovic, PGY2
Supervisor: Dr. April Kam
The aim of our review is to identify patterns and frequency of use of language interpretation services for paediatric patients at McMaster Children’s Hospital (MCH). Our goal is to compare the rates of use prior to, and following implementation of VOYCE, an on-demand video-interpretation service piloted at MCH since October 2022.
1. Identify changes in frequency of use of language interpretation following VOYCE implementation.
2. Identify trends in time of day, duration and purpose of interaction, and choice of language.